Q. Do I need an appointment for an estimate?

A. No. We have spacious, drive-in estimating bays, where we can offer you a computerized estimate on the spot.

Q. Am I required by law to get more than one estimate?

A. No.

Q. Why would estimates differ?

A. Differences in estimates are common. A lower estimate may not include all the necessary work and parts, or it may have different labor rates.

Q. Do I have the right to choose the repair shop I use?

A. Yes. The choice is yours and yours alone.

Q. If the insurance estimate is lower than the repair shop estimate, do I have to pay the difference?

A. Platinum will make every effort to reach an agreement with your insurance carrier. In the event an agreement cannot be reached you will be consulted prior to repairs commencing.

Q. Is it important to choose a repair shop with certified technicians?

A. Absolutely. This certification ensures that the people working on your car are knowledgeable in the most advanced car care practices and skilled in using today’s state-of-the-art, unibody repair equipment and computerized alignment equipment. All Platinum Collision and Autobody professionals are highly skilled and I-Car, ASE or ATEG certified.

Q. If I use my insurance, will my rates increase?

A. Depending on your claim history, your rates could go up for a time. If the accident is severe, or if more than your car is involved, it may be more economical to use your insurance instead of trying to pay out-of-pocket. The amount you would pay out may be more than your increases would be spread out over time. You can always change insurance companies, if the rate increases too much.

Q. What about warranties?

A. All repairs should be covered by your repair shop’s warranty. At Platinum Collision and Autobody, we provide a limited lifetime repair warranty for your peace of mind.